MANAGEMENT
Open Sea - Pelagos' well-structured policy is essential to guide all its actions and decisions. It defines values, commitments and goals, ensuring that all employees are aligned and committed to the company's mission. With a clear policy, it is possible to promote a culture of transparency and responsibility, in addition to facilitating effective and cohesive decision-making. Having a well-structured policy helps to:
☑️ Align the team with organizational objectives
☑️ Ensure the quality of services and products
☑️ Promote continuous improvement of processes
☑️ Strengthen the trust of customers, partners and employees
The Management Policy is one of the fundamental pillars of the ISO 900 standard, internationally recognized for its approach to quality management. At Open Sea - Pelagos, we are dedicated to following this standard, reflecting our commitment to excellence, efficiency and the full satisfaction of our customers. We prioritize practices that ensure quality and continuous improvement in all our activities.
MANAGEMENT POLICY
OPEN SEA - PELAGOS, specialized in shipping agency, headquartered in the city of Salvador and operating in all Brazilian states, establishes its Management Policy, committing to the adaptation and maintenance of Management practices, dedicating ourselves to:
◦ Excellence in Service: We are committed to exceeding customer expectations, offering efficient, accurate and reliable port services in all stages of shipping agency.
◦ Continuous Improvement: We continually seek to improve our processes and services, anticipating demands and raising the standard of operational quality.
◦ Quality Culture: We value an organizational culture focused on quality, with investment in employee development, training and engagement.
◦ Work Environment: We maintain a clean, safe and welcoming environment, promoting well-being, quality of life and performance of the OPEN SEA team.
◦ Regulations and Norms: "We comply with all legal and regulatory requirements of the sector, ensuring compliance with shipping agency standards.
◦ Solid Partnerships: We encourage ethical and long-lasting relationships with partners, based on trust, professionalism and consistent results.
◦ Feedback and Monitoring: We recognize the limitation of available feedback and, therefore, we invest in effective mechanisms for collecting and analyzing performance, aiming to improve the Quality Management System and guarantee customer satisfaction.
Through these principles, we ensure our commitment not only to the quality of the products and services offered, but also to the operational excellence and sustainability of our business. We are dedicated to maintaining and improving our Quality Management practices to ensure continuous results and the satisfaction of all involved.
ISO 9001:2015